This Event has passed, Registration is closed.
Thank you to all who came out to the CX Summit LA and helped make it a great discussion about customer experiences.
We gave away a couple Porsche Experience rides and engaged in great dialogue with the attendees. If you’re interested in attending a future summit in a city near you, please check avtexsummit.com and look for the upcoming announcement for our next stop!
The modern consumer’s changing expectations have led to a renaissance period for Customer Experience leaders. Each day, new strategies, innovations and philosophies for providing quality experiences seem to emerge. Join Avtex and other CX leaders from the Los Angeles area as we explore current trends, research and strategies that can help your organization keep pace with changing customer expectations.
Through a mix of humor and thought-provoking insight, the Avtex Experience Summit provides actionable information you can use to deliver exceptional customer experiences. The Experience Summit offers an information-packed agenda that includes:
from CX Experts
A Chance to Win
a Porsche Driving Experience Voucher
Attendance and lunch are free, but we do ask that you register to attend in advance.
The Avtex Experience Summit has been designed to offer you useful information regarding current trends, technologies and best practices, all in an effort to help you improve your organization’s CX efforts.
Join us for a complimentary
lunch and introductions
Registration and Lunch
11:30am - 12:30pm
12:30pm - 1:00pm
Trends in CX
– Kurt Schroeder
Each day, new strategies, innovations and philosophies for providing quality experiences seem to emerge. We’ll cover a number of current trends and the impact each one is having on the CX landscape. We’ll also offer insight into the viability of current trends for your organization.
Knowledge is power in the CX world. In this session, we share findings from extensive real-world research conducted by Avtex, our partners and independent research firms. How does your organization’s investment into CX compare to others? What are the key CX competencies today’s businesses focus on developing?
1:00pm - 2:00pm
Becoming an Admired Organization Through CX
2:00pm - 2:15pm
Gaining customer admiration should be the goal of every organization. In this session, we’ll dig into ways your organization gain admiration through CX and the most important factors involved in developing customer admiration.
How CX Mature Are You?
2:15pm - 3:15pm
3:15pm - 4:00pm
Emerging Technologies Every CX Organization Should Know About
Much like customer expectations, the technology we use to meet them is continually evolving. During this session, we explore emerging technologies and innovative uses of current technologies. Do any of these emerging technologies hold potential for your organization?
Wrap Up and Drawing
4:00pm - 4:15pm
Following the conclusion of the Summit sessions, we invite you to join us on the Speedster Patio for drinks, conversation and networking during a complimentary Happy Hour. Take the time to relax, enjoy conversations with like-minded CX leaders and ask questions of our CX experts. The food, drinks and ice breaking opportunities are on us.
By attending the Experience Summit, you’ll have the chance to learn from experts in the field, network with your peers and share ideas with individuals facing similar challenges, and with similar goals.
Attendance is free, however hotel and travel costs are the responsibility of attendees. We’ve done everything we can to keep costs to a minimum for our guests, including securing rooms at reduced rates.
The Summit is designed for CX leaders from organizations of all shapes and sizes, in any industry. If you play a role in developing and maintaining your organization’s CX efforts, you’ll likely learn a lot from the Summit and enjoy your time with fellow CX leaders.