This Event has passed, Registration is closed.

 

Thank you to all who came out to the CX Summit LA and helped make it a great discussion about customer experiences.


We gave away a couple Porsche Experience rides and engaged in great dialogue with the attendees.  If you’re interested in attending a future summit in a city near you, please check avtexsummit.com and look for the upcoming announcement for our next stop!

Introduction

The modern consumer’s changing expectations have led to a renaissance period for Customer Experience leaders. Each day, new strategies, innovations and philosophies for providing quality experiences seem to emerge. Join Avtex and other CX leaders from the Los Angeles area as we explore current trends, research and strategies that can help your organization keep pace with changing customer expectations.

 

Through a mix of humor and thought-provoking insight, the Avtex Experience Summit provides actionable information you can use to deliver exceptional customer experiences. The Experience Summit offers an information-packed agenda that includes:

 

 

Educational
Presentations
from CX Experts

Research-Based
Insights on
CX Trends

Networking
Opportunities

A Chance to Win
a Porsche Driving Experience Voucher

Attendance and lunch are free, but we do ask that you register to attend in advance.

Sessions

The Avtex Experience Summit has been designed to offer you useful information regarding current trends, technologies and best practices, all in an effort to help you improve your organization’s CX efforts.

 

Join us for a complimentary
lunch and introductions

 

Registration and Lunch

11:30am - 12:30pm

12:30pm - 1:00pm

 

Trends in CX
– Kurt Schroeder

 

Each day, new strategies, innovations and philosophies for providing quality experiences seem to emerge. We’ll cover a number of current trends and the impact each one is having on the CX landscape. We’ll also offer insight into the viability of current trends for your organization.

 

Knowledge is power in the CX world. In this session, we share findings from extensive real-world research conducted by Avtex, our partners and independent research firms. How does your organization’s investment into CX compare to others? What are the key CX competencies today’s businesses focus on developing?

 

1:00pm - 2:00pm

 

Becoming an Admired Organization Through CX 
Kurt Schroeder

2:00pm - 2:15pm

 

Break

 

Gaining customer admiration should be the goal of every organization. In this session, we’ll dig into ways your organization gain admiration through CX and the most important factors involved in developing customer admiration.

 

 

How CX Mature Are You? 
John Seeds

2:15pm - 3:15pm

3:15pm - 4:00pm

 

Emerging Technologies Every CX Organization Should Know About

 

 

Much like customer expectations, the technology we use to meet them is continually evolving. During this session, we explore emerging technologies and innovative uses of current technologies. Do any of these emerging technologies hold potential for your organization?

 

Wrap Up and Drawing

 

4:00pm - 4:15pm

John Seeds VP of Marketing As VP of Marketing, John Seeds is charged with evangelizing the innovative solutions Avtex has developed to help their clients meet the new expectations of modern consumers. This includes the oversight of brand storytelling, go-to-market strategies, product marketing, thought leadership, marketing technologies and business development. John has spent the last decade of his career in the emerging areas related to CX. He resides in the Washington DC metro area where he moved shortly after obtaining a degree in marketing from the University of North Carolina. In his free time, he often can be spotted on social media with his wife in foreign cities seeking new adventures.
Keynote Presentation
Kurt Schroeder Chief Experience Officer With over 30 years of experience Kurt Schroeder has a diverse industry background including agricultural, manufacturing, financial services, distribution, insurance, consumer packaged goods and non profits. Kurt has pioneered methodologies and approaches in customer experience to improve how companies innovate new and better customer experiences. Known for his outstanding organizational and consulting skills, Kurt has a thorough knowledge of customer loyalty, market research, go-to-market strategy, customer and social experience, sales effectiveness and product and experience innovation.
Speakers
Networking

Following the conclusion of the Summit sessions, we invite you to join us on the Speedster Patio for drinks, conversation and networking during a complimentary Happy Hour. Take the time to relax, enjoy conversations with like-minded CX leaders and ask questions of our CX experts. The food, drinks and ice breaking opportunities are on us.

X
Questions
  • What are the benefits of attending the Avtex Experience Summit?

    By attending the Experience Summit, you’ll have the chance to learn from experts in the field, network with your peers and share ideas with individuals facing similar challenges, and with similar goals.

  • How much does it cost to attend the Avtex Experience Summit?

    Attendance is free, however hotel and travel costs are the responsibility of attendees. We’ve done everything we can to keep costs to a minimum for our guests, including securing rooms at reduced rates.

  • Who should attend the Avtex Experience Summit?

    The Summit is designed for CX leaders from organizations of all shapes and sizes, in any industry. If you play a role in developing and maintaining your organization’s CX efforts, you’ll likely learn a lot from the Summit and enjoy your time with fellow CX leaders.

Gallery 
of Past Summit Events

3500 American Blvd W, Suite 300

Minneapolis, MN 55431

(952) 831-0888

Introduction
Logistics
The Experience Summit took place at 
the Porsche Experience Center Los Angeles. 
 Address: 19800 South Main Street Carson, CA 90745
Sessions
John Seeds VP of Marketing As VP of Marketing, John Seeds is charged with evangelizing the innovative solutions Avtex has developed to help their clients meet the new expectations of modern consumers. This includes the oversight of brand storytelling, go-to-market strategies, product marketing, thought leadership, marketing technologies and business development. John has spent the last decade of his career in the emerging areas related to CX. He resides in the Washington DC metro area where he moved shortly after obtaining a degree in marketing from the University of North Carolina. In his free time, he often can be spotted on social media with his wife in foreign cities seeking new adventures.
Keynote Presentation
Kurt Schroeder Chief Experience Officer With over 30 years of experience Kurt Schroeder has a diverse industry background including agricultural, manufacturing, financial services, distribution, insurance, consumer packaged goods and non profits. Kurt has pioneered methodologies and approaches in customer experience to improve how companies innovate new and better customer experiences. Known for his outstanding organizational and consulting skills, Kurt has a thorough knowledge of customer loyalty, market research, go-to-market strategy, customer and social experience, sales effectiveness and product and experience innovation.
Speakers
Networking
Questions
Gallery 
of Past Summit Events
Introduction
Logistics
The Experience Summit took place at 
the Porsche Experience Center Los Angeles. 
 Address: 19800 South Main Street Carson, CA 90745
Sessions

Becoming an Admired Organization Through CX 

How CX Mature Are You? 

Networking
John Seeds VP of Marketing As VP of Marketing, John Seeds is charged with evangelizing the innovative solutions Avtex has developed to help their clients meet the new expectations of modern consumers. This includes the oversight of brand storytelling, go-to-market strategies, product marketing, thought leadership, marketing technologies and business development. John has spent the last decade of his career in the emerging areas related to CX. He resides in the Washington DC metro area where he moved shortly after obtaining a degree in marketing from the University of North Carolina. In his free time, he often can be spotted on social media with his wife in foreign cities seeking new adventures.
Keynote Presentation
Kurt Schroeder Chief Experience Officer With over 30 years of experience Kurt Schroeder has a diverse industry background including agricultural, manufacturing, financial services, distribution, insurance, consumer packaged goods and non profits. Kurt has pioneered methodologies and approaches in customer experience to improve how companies innovate new and better customer experiences. Known for his outstanding organizational and consulting skills, Kurt has a thorough knowledge of customer loyalty, market research, go-to-market strategy, customer and social experience, sales effectiveness and product and experience innovation.
Speakers
Gallery 
of Past Summit Events
Questions